Terms of Service

Last Updated: March 2026

These Terms of Service ("Terms") govern your use of the website citywidemoving.com (the "Site") and the moving and storage services provided by Citywide Moving Systems, Inc. ("Citywide," "we," "us," or "our"), a North Carolina corporation with offices in Charlotte and Monroe, NC.

By accessing our Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Services Overview

Citywide Moving Systems provides residential and commercial moving services, piano moving, and climate-controlled storage. Our services include but are not limited to:

• Local moving within the Charlotte metropolitan area and surrounding counties
• Long-distance and interstate moving (US DOT 859309, ICC MC 378914, NCUC 2235)
• Commercial and office relocation
• Apartment moving
• Piano and specialty item moving
• Climate-controlled storage at our Monroe, NC facility
• Packing and unpacking services

2. Estimates and Pricing

Local Moves: Local moves are typically priced on an hourly basis, plus applicable travel and materials charges. The estimate provided is based on the information you supply regarding the scope of the move. Actual charges may vary depending on the time required.

Long-Distance Moves: Interstate moves are priced based on shipment weight and distance, in accordance with our published tariff. We provide binding estimates when requested; a binding estimate means the quoted price is the price you pay, provided the shipment matches the description in the estimate.

Estimates Are Not Guarantees: Non-binding estimates are our best assessment based on the information provided. If the actual scope of your move differs materially from what was described (additional items, access issues not disclosed, etc.), the final charge may differ from the estimate.

3. Scheduling and Cancellation

Once a moving date is confirmed, we reserve crew, equipment, and truck capacity for your move. We ask for the following courtesies:

• Provide at least 48 hours' notice if you need to reschedule your move
• Cancellations made less than 48 hours before the scheduled move may incur a cancellation fee
• We will make reasonable efforts to accommodate schedule changes, subject to availability

4. Customer Responsibilities

To ensure a smooth move, you agree to:

• Provide accurate information about the items to be moved, including specialty items, fragile items, and items of extraordinary value
• Disclose any access challenges at both origin and destination (narrow stairs, long carries, elevator restrictions, parking limitations, HOA rules)
• Ensure clear pathways for our crew at both locations
• Be present (or have an authorized representative present) at both the origin and destination during loading and unloading
• Secure items of extraordinary value (jewelry, cash, important documents, medication) in your personal possession; these should not be placed on the truck
• Disclose any items that are hazardous, flammable, explosive, or otherwise prohibited from transport

5. Liability and Valuation Protection

Basic Coverage (Included): Under federal law, our basic liability coverage provides protection at $0.60 per pound per article. This is included at no additional charge on all moves.

Full-Value Protection (Optional): For an additional charge, you may select Full-Value Protection, which requires us to repair, replace, or provide a cash settlement for items that are lost or damaged during your move, based on the current market replacement value.

Claims: Any claim for loss or damage must be filed in writing within 9 months of delivery for interstate moves. We will acknowledge your claim within 30 days and provide a disposition within 120 days.

6. Prohibited Items

For the safety of our crew and your belongings, we cannot transport:

• Hazardous materials (paint, chemicals, propane, gasoline, cleaning solvents)
• Firearms and ammunition
• Explosives and flammable materials
• Perishable food items (for long-distance moves)
• Live plants (for interstate moves, due to agricultural regulations)
• Pets and live animals

7. Storage Terms

If you use our storage services, the following terms apply:

• Storage fees are billed monthly in advance
• A detailed inventory is created at the time items are placed in storage
• You may request access to your stored items by scheduling a visit with our office
• Items placed in storage must be free of hazardous materials, perishable goods, and illegal substances
• Citywide is not responsible for damage caused by pests, pre-existing conditions, or inherent defects in stored items
• If storage fees remain unpaid for 60 or more days, we may exercise our lien rights under North Carolina law (N.C.G.S. Chapter 44A)

8. Payment Terms

Local Moves: Payment is due upon completion of the move. We accept cash, check, and major credit cards.

Long-Distance Moves: Payment terms are outlined in your Bill of Lading. A deposit may be required at the time of booking. Balance is due upon delivery unless other arrangements have been made in writing.

Late Payments: Unpaid balances may accrue interest at the rate of 1.5% per month or the maximum rate permitted by North Carolina law, whichever is less.

9. Website Use

When using our Site, you agree not to:

• Submit false or misleading information in quote requests or forms
• Use the Site for any unlawful purpose or in violation of any applicable law
• Attempt to interfere with the proper functioning of the Site
• Reproduce, distribute, or create derivative works from our Site content without permission
• Use automated tools (bots, scrapers) to access the Site

10. Intellectual Property

All content on this Site — including text, images, logos, graphics, and design — is the property of Citywide Moving Systems, Inc. or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or display any content from this Site without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Citywide Moving Systems, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

12. Dispute Resolution

If a dispute arises between you and Citywide Moving Systems:

• We encourage you to contact us directly first to resolve the matter informally
• For claims related to interstate moves, the dispute resolution process outlined in your Bill of Lading applies
• Any legal action shall be filed in the courts of Union County, North Carolina, or the United States District Court for the Western District of North Carolina
• These Terms are governed by the laws of the State of North Carolina

13. Indemnification

You agree to indemnify and hold harmless Citywide Moving Systems, Inc., its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or rights of a third party.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect when posted to this page. The "Last Updated" date at the top indicates the most recent revision. Continued use of our Site or services after changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions about these Terms of Service: