Privacy Policy

Last Updated: March 2026

Citywide Moving Systems, Inc. ("Citywide," "we," "us," or "our") operates the website citywidemoving.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a quote, or use our moving and storage services.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or provide us with your personal information.

1. Information We Collect

Information You Provide

When you request a quote, contact us, or use our services, we may collect:

• Full name
• Email address
• Phone number
• Current and destination addresses
• Preferred moving date
• Details about your move (number of rooms, specialty items, access considerations)
• Payment information (processed securely through our payment processor)

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Provide moving estimates and quotes
• Coordinate and execute your move or storage arrangement
• Communicate with you about your move, including confirmations, updates, and follow-ups
• Respond to your inquiries and customer service requests
• Improve our website, services, and customer experience
• Send occasional marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and protect our legal rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (payment processors, website hosting, analytics providers)
• Insurance companies when processing claims related to your move
• Vehicle transport partners when coordinating automobile shipping as part of your move
• Legal authorities when required by law, court order, or government regulation

4. Cookies and Tracking

Our Site may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device by your browser.

We may use:

• Essential cookies required for the Site to function properly
• Analytics cookies (such as Google Analytics) to understand how visitors use our Site
• Marketing cookies to measure the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing your move, maintaining records for accounting and legal compliance, and resolving disputes. Quote request information is retained for up to 24 months. Move records are retained for a minimum of 7 years as required by federal transportation regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your personal information in a portable format

To exercise any of these rights, contact us at info@citywidemoving.com or call (704) 841-7001. We will respond to your request within 30 days.

8. Third-Party Links

Our Site may contain links to third-party websites (such as the Better Business Bureau, social media platforms, or review sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: